Frequently Asked Questions

What is Your Lead Time?

Since we have our own factory, we can deliver you high quality products in the shortest amount of time. Almost all of our products have a lead time (the time from order to delivery) of only 5 days for orders between 10 and 3,000 units.

Say you order 500 Classic USB Flash Drives printed with your logo in 4 colours and pre-loaded with your data - you can have them in just 5 working days from today! If you want 5000 logo printed USB Flash Drives, chances are you can have them in the same time frame. In fact our research shows that on average we are by far the quickest supplier of logo printed USB products in the world.

How Do You Add My Logo to the USB Flash Drives?

The product type and material usually dictates the printing/branding methods used. We have in-house departments that specialize in each of the printing methods below to ensure the highest quality standards are maintained.
  • Screen Printing - Screen printing is most suitable for logos with 1-4 colours that have no shading or colour gradation. Before printing, inks are custom mixed to the match the Pantone® colour references denoted on the Virtual Proof (A virtual proof is an electronic document that shows how your logo/details would look when branded on a given product). Screen printing works best on plastic USB drives.
  • Photo Printing - Photo printing is the best choice for logos with many colours or those with shading or gradation. Strict quality guidelines are followed to ensure your logo have a durable finish and highly resistant to scratches and bumps.
  • Laser Engraving - Laser Engraving gives a very precise and clean finish and is ideal for logos with sharp and well defined borders.

How do I place an order?

All prices are listed on the website. Please select what model you want, the quantity you'd like and then call us or request a call back via our Quote Form. We can then produce a Virtual Proof for you free of charge.

Do you have an MOQ (Minimum Order Quantity)?

We supply Branded USB Flash Drives to small businesses and organisations all over the world. Unfortunately we cannot sell to individuals.

How much data can a USB flash drive hold?

Storage capacity is strictly dependent on the memory size of the product. Our USB products have memory sizes from 2GB all the way to 64GB. To estimate the size needed, consider that the average photo size is 2MB, average MP3 music file is 4MB , and the average movie size is 500MB.

What is your Warranty Period?

All our products are backed by a 10 years warranty.

What Accreditations and Certifications Do Your Company Have?

Our company is ISO 9001:2015, ISO 14000, and FFC certified.

Are your Products RoHS Compliant?

Yes, all of our products have RoHS certificates.

What is Your Returns Policy?

We take great care to ensure that every order we produce is just right but if we get it wrong we will work hard to put it right very quickly. Simply contact your dedicated Account Manager for further assistance if you experience any issues with your order.

As all our products are manufactured on demand and customised to your specifications any cooling off periods or cancellation provisions of the Consumer Rights Directive (and/or equivalent international provisions) do not apply.

Which brands of memory do you use in your products?

To ensure you get the highest quality products, we only use Grade-A quality memory from the likes of Samsung, Hynix, Intel and Micron. They're the same components used by companies like Apple and Sony.

Where Can You Deliver To?

Currently, we deliver to all EU countries, USA, Canada, Australia, New Zealand, Hong Kong, Singapore and South Africa.

Why should I order customized USB products from you and not from other vendors?

For almost 10 years, we have established ourselves as a trusted supplier of customized USB flash drives to businesses, schools, and government institutions all over the world. Thanks to our own ISO-9000 certified factory, we can consistently deliver high quality products with the shortest lead times in the industry. Furthermore, we are passionate about customer service and will do what it takes to help you succeed.

How do others Use Promotional Flash Drive?

Logo branded USB flash drives are popular promotional tools for schools, businesses, and organizations. Below are common ways businesses and organizations use promotional flash drives:
  • Businesses give them away to prospects at tradeshows, seminars, and events to promote their brands.
  • Corporations give them to their employees and clients as gifts.
  • Aspiring musicians and famous rock stars use them to distribute their album releases.
  • Schools give or sell them to students to be used for storing course syllabuses and assignments.
  • Professional photographers load the drives with clients' photos and give them to their clients as gifts.
  • Brides and Grooms use them as wedding favors to delight their friends and family members.

Tel: (650) 938-3500 (US)
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